At Stephanie Wong Jewellery, each piece is carefully inspected and packaged before being sent to its new home.

Shipping Within Singapore

We offer complimentary shipping within Singapore.

International Shipping

We ship to selected international destinations using DHL Express or FedEx, depending on the destination and shipment requirements.

Our shipping rates are:

Destination	Shipping Fee
Singapore	Complimentary
Selected countries in Asia, Oceania and Africa	SGD 25
Selected countries in Europe, United States and Canada	SGD 50

We currently ship only to countries available at checkout.

Processing and Delivery Times

Ready-to-ship jewellery is normally dispatched within 3–5 business days after your order is confirmed.

Made-to-order jewellery requires additional production time. Estimated lead times are provided in the individual product descriptions or confirmed before ordering.

International delivery times vary depending on the destination, courier and customs clearance procedures. Delays caused by customs or circumstances outside our control may affect delivery.

Tracking

All international orders are shipped with tracking. Tracking information will be provided once your order has been dispatched.

Higher-value jewellery may require additional shipping arrangements.

Import Duties and Taxes

International orders may be subject to import duties, VAT/GST, customs clearance fees or other charges imposed by the destination country.

Unless expressly agreed otherwise, these charges are not included in our jewellery prices or shipping fees and are the responsibility of the recipient, subject to applicable law.

The courier or local customs authority may request payment before delivery.

We encourage international customers to check their country's import requirements before ordering.

If you would like assistance estimating potential import charges, please contact us before placing your order. Any estimate is indicative and may differ from the amount assessed by customs.

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered, including because import duties or taxes remain unpaid, please contact us promptly.

Returns and refunds will be assessed in accordance with our Refund Policy and applicable law once the shipment's status and any courier charges have been confirmed.

Where permitted by applicable law, actual non-recoverable shipping, return and customs-related expenses arising from a refused delivery may be deducted from an otherwise payable refund.

Shipping Enquiries

For questions about international delivery or special arrangements for higher-value jewellery, please contact Stephanie Wong Jewellery before placing your order.

We will be happy to discuss the most suitable shipping arrangements for your purchase.